Terms and Conditions of Purchase and Delivery

General Terms and Conditions of Purchase

These general terms and conditions apply to purchases made on, and your use of, the website “pizzaspade.com”. By placing an order on “pizzaspade.com”, you accept the terms and conditions published at the time, as set out below, and certify that the information you provide about yourself is correct. These terms and conditions constitute an agreement between you and Hälsinge trä och miljö AB, company registration no. 556599-8803, Håstaholmen, 824 42 Hudiksvall (hereinafter “pizzaspade.com”, “we” or “us”), and we therefore ask you to read the terms and conditions carefully before using this website.

CONCLUSION OF AGREEMENT

Once you have completed your order, an electronic confirmation/invoice will be sent to the email address you provided when placing your order. It is therefore important that you enter the correct email address when placing an order. The confirmation contains all the details of your products, such as names and prices, as well as the billing and delivery addresses. We recommend that you save the confirmation to facilitate any future contact with us. If you have not received a confirmation, or if anything in the confirmation you received is incorrect, please contact us immediately. The confirmation serves as a receipt confirming that you have completed the purchase.

Prices and Payments

All our prices on pizzaspade.com include the value-added tax applicable at the time of sale (unless otherwise specified or selected by you as the customer), in accordance with applicable legislation. Prices do not include any delivery charges, which may vary depending on the selected shipping option and product. Current prices are displayed on the website near the products. If the stated price is obviously incorrect, pizzaspade.com is not obligated to offer the lower, incorrect price. Discount codes cannot be combined with other campaigns or offers unless otherwise stated.

Pizzaspade.com reserves the right to change and correct prices for all orders, including completed purchases. If a price is incorrect, pizzaspade.com may cancel the purchase and refund the relevant amount in the best possible manner. This may be done at any time at the initiative of pizzaspade.com.

Ordering and paying via pizzaspade.com is safe and easy. You can choose to pay by debit or credit card (the amount is reserved in your bank account and is not charged until your order has been shipped), invoice, installment payments, Swish, Wips, or direct payment (for direct payments, the account is charged immediately at the time of payment).

The payment options available to you and the country from which you are ordering are presented when you place your order. Payment may be made either before or after delivery, depending on your preferences and the payment options presented.

Pizzaspade.com reserves the right to add, remove, or modify the payment options presented on the website from time to time.

Delivery

Our normal delivery times are:

Sweden: 3 business days
Norway: 3–10 business days
Denmark: 3–4 business days
Finland: 3–4 business days
Germany: 5–7 business days

During peak season, delivery times may be slightly longer.

Orders placed on weekends will be shipped no earlier than the following Monday. If delivery is delayed and we have not informed you of a longer delivery time, please contact us. We accept no financial responsibility for delays caused by the shipping company.

It is important that correct and valid delivery information is provided when placing an order. If a package sent to an incorrect address or not collected is returned to pizzaspade.com, you, as the customer, are responsible for paying the cost of reshipping. This applies provided that responsibility for the uncollected package does not lie with pizzaspade.com and/or the shipping company. For orders that are not collected, pizzaspade.com charges an administrative fee of SEK 450.

Our orders are shipped primarily, but not exclusively, via DHL.

If you receive a damaged or opened box upon delivery, please contact your collection point or the shipping company immediately. They provide damage claim forms.

RIGHT OF WITHDRAWAL

We comply with the Swedish Distance Contracts Act in accordance with the recommendations of the Swedish Consumer Agency. As a private customer, you always have the right to withdraw from your order within 14 days of receiving the product you ordered from us. The right of withdrawal does not apply to business customers or to products customized to your specifications.

If you wish to withdraw from your purchase, please contact our customer service team in writing or by telephone. You, as the customer, are responsible for the return shipping costs.

A refund will be issued as soon as possible after we receive the products, provided that all returned products are in the same condition as when they were delivered to you. The refund will be made using the same payment method you used when placing the order (or, if payment has not yet been made for the relevant goods, we will ensure that the return is reflected in your account balance).

COMPLAINTS

Pizzaspade.com follows the Swedish Consumer Agency’s recommendations for e-commerce. Pizzaspade.com guarantees that every shipment has been inspected before being sent to the customer. Notwithstanding this, you, as the customer, always have the right to submit a complaint regarding a damaged or defective product within a reasonable period after the defect is discovered, but no later than 3 years from the date of purchase, provided that the defect is not due to normal wear and tear or improper use. Please note that the damaged or defective product and its packaging must be retained until the matter has been resolved.

To submit a complaint, please contact us. If a purchase complaint is approved, the amount paid for your order will be refunded within 30 days.

APPLICABLE LAW AND DISPUTES

Swedish law applies to these terms and conditions and your use of this website. To the extent permitted by law, and notwithstanding the provisions below, Swedish courts shall have exclusive jurisdiction over disputes arising from your use of the website.

In the event of a dispute that cannot be resolved between you, as the customer, and us, pizzaspade.com complies with decisions issued by the Swedish National Board for Consumer Disputes. The Swedish National Board for Consumer Disputes can be contacted via www.arn.se, by mail at Box 174, 101 23 Stockholm, or by telephone at 08-508 860 00.

Residents of an EU country other than Sweden may also choose to submit complaints online via the European Commission’s online dispute resolution platform at http://ec.europa.eu/consumers/odr.

RIGHTS HOLDER

All intellectual property rights, such as trademarks and copyrights, on this website belong to Hälsinge trä och miljö AB and may therefore not be used for commercial purposes without its permission. Any use of the website and its content, including copying or storing such content in whole or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Hälsinge trä och miljö AB.

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